Refund and Returns Policy for Sweet Bina

Effective Date: January 7, 2025

Thank you for shopping with Sweet Bina. We hope you are satisfied with your purchase, but we understand that sometimes things may not meet your expectations. This Refund and Returns Policy outlines how we handle returns and refunds to ensure a smooth and fair process for our customers.

By purchasing from Sweet Bina, you agree to the terms and conditions outlined in this policy. Please read carefully before making a purchase.

1. Return Eligibility

We accept returns for products that meet the following conditions:

  • The item is unused, unopened, and in its original packaging.
  • The return is requested within 30 days from the date of purchase.
  • You have proof of purchase (order number or receipt).
  • The product is not a final sale or clearance item (as noted at the time of purchase).
  • The product is not subject to any health and safety regulations that prevent returns (e.g., cosmetics that have been opened or used).

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at info@sweetbina.com or call us at +1 (205) 280-2238. Include your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and, if eligible, provide you with a return authorization number and detailed return instructions.
  3. Prepare the Return: Carefully package the item in its original packaging and include any receipts, labels, or tags.
  4. Ship the Item: Once you receive your return authorization number, ship the item back to us at the address provided. Please note that you are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product).

Please note that we recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow 5-10 business days for your refund to be processed. Your bank or payment provider may take additional time to reflect the refund in your account.
  • Partial Refunds: In some cases, if the returned item is not in resellable condition or is missing parts, we may issue a partial refund.

4. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please follow the return process to receive a refund and then place a new order for the item you wish to purchase.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@sweetbina.com or call +1 (205) 280-2238. We will resolve the issue by either issuing a full refund or sending a replacement product, depending on your preference and the availability of the item.

To ensure we can assist you quickly, please provide the following:

  • A description and photos of the damage or defect.
  • Your order number and contact information.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used cosmetics and personal care products (due to hygiene and safety concerns).
  • Final sale or clearance items, as indicated at the time of purchase.
  • Gift cards or promotional items.

7. Customer Responsibilities

  • Shipping Costs: Customers are responsible for return shipping fees, except in cases where the return is due to an error on our part.
  • Packaging: Please ensure the product is returned in its original packaging to avoid damage during the return process.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please don’t hesitate to contact us at:

Sweet Bina
Phone: +1 (205) 280-2238
Email: info@sweetbina.com
Website: https://sweetbina.com

This Refund and Returns Policy is effective as of January 7, 2025. We appreciate your understanding and cooperation, and we are committed to providing you with the best shopping experience possible.