Shipment Policy for Sweet Bina
Effective Date: March 15, 2025
At Sweet Bina, we are dedicated to providing timely and reliable shipping for all your beauty product needs. Please review our shipment policy to understand how we handle shipping, delivery times, and related processes.
1. Order Processing Time
- All orders are processed within 1-3 business days after the order is placed. Orders are processed Monday through Friday, excluding weekends and holidays.
- Once your order is shipped, you will receive an email with tracking information to help you monitor your shipment.
2. Shipping Methods and Fees
We offer a range of shipping options based on your location and preferred delivery speed:
- Standard Shipping
- Expedited Shipping
- Express Shipping
Shipping fees are calculated at checkout based on the delivery method and the destination address. If you are eligible for a free shipping promotion, this will be reflected during checkout.
3. Delivery Times
- Standard Shipping: Typically takes 5-7 business days depending on your location.
- Expedited Shipping: Typically takes 2-4 business days.
- Express Shipping: Typically takes 1-2 business days.
Delivery times are estimates and may vary depending on the shipping method selected, your location, and any potential carrier delays.
4. Shipping Restrictions
- Domestic Shipping Only: We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address for your order.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress through the shipping carrier’s website.
6. Shipping Delays
While we strive to deliver all orders on time, shipping delays may occur due to weather conditions, high demand, or issues with the carrier. In the event of a delay, we will notify you and assist in tracking your order.
7. Damaged or Lost Shipments
- If your order is damaged during shipment, please contact us within 7 days of receiving your package. We will assist you in processing a replacement or refund.
- If your order is lost in transit, please contact us immediately, and we will work with the carrier to resolve the issue. We may offer a replacement or refund based on the situation.
8. Shipping Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. Sweet Bina is not responsible for delays or misdeliveries due to incorrect or incomplete address information. If there is an issue with your address, please contact us immediately to correct the details before your order is shipped.
9. Customer Service
If you have any questions or need assistance regarding shipping, please contact our Customer Service team:
Sweet Bina
1671 Retreat Avenue, Clanton, Alabama, United States
Phone: 205-280-2238
Email: info@sweetbina.com