Shipment Policy for Sweet Bina

Effective Date: January 7, 2025

At Sweet Bina, we strive to deliver your cosmetic and beauty products as quickly and securely as possible. Our Shipment Policy outlines the process, shipping methods, and expectations for delivery. By placing an order with Sweet Bina, you agree to the following terms.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). Once your order is processed, you will receive a shipping confirmation email with tracking details.
  • Order Confirmation: After you place an order, you will receive an order confirmation email. Please review your order details to ensure everything is accurate. If you notice any errors, contact us immediately at info@sweetbina.com.
  • Backorders and Pre-Orders: If an item is out of stock, we will notify you via email and provide options to cancel, wait for restocking, or substitute with a similar product. Pre-order items will ship once they are available.

2. Shipping Methods and Costs

  • Domestic Shipping (United States): We offer domestic shipping within the United States. We provide several shipping options at checkout, and you can choose the one that best suits your needs:
    • Standard Shipping: Typically delivered in 5-7 business days.
    • Expedited Shipping: Typically delivered in 2-3 business days.
    • Priority Shipping: Typically delivered within 1-2 business days.
  • Shipping Costs: Shipping fees are calculated based on the weight of your order and the shipping method chosen. The final shipping cost will be shown at checkout before you confirm your order.
    • Free shipping promotions may be available on qualifying orders, and these offers will be displayed on the website or at checkout.
  • Shipping Carriers: We use trusted carriers such as UPS, FedEx, and USPS to ensure your order is delivered promptly and securely.

3. Shipping Restrictions

  • Shipping Address: We currently ship to all U.S. states. We do not ship internationally at this time. Shipping addresses must be complete and accurate. Please ensure that your shipping address is correct to avoid delays or lost packages.

  • P.O. Boxes and APO/FPO Addresses: We can ship to P.O. Boxes, APO, and FPO addresses via USPS. However, delivery times may vary depending on the destination.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment via the carrier’s website. Please note that it may take 24-48 hours for tracking information to update.

5. Shipping Delays

While we make every effort to ship your order as quickly as possible, unforeseen events such as weather delays, high demand, or carrier issues may cause delays. If there is a significant delay in your shipment, we will notify you as soon as possible and provide updates on the status of your order.

Sweet Bina is not responsible for any delays or disruptions caused by third-party carriers or situations beyond our control, including natural disasters, strikes, or other emergencies.

6. Missing or Damaged Shipments

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@sweetbina.com or call +1 (205) 280-2238. We will assist you in resolving the issue, which may include issuing a refund or sending a replacement.
  • Lost or Missing Packages: If you have not received your package within the estimated delivery time and the tracking information shows that it has been marked as delivered, please contact the carrier directly to investigate the issue. If you still cannot locate your package, contact us, and we will do our best to assist you.

7. Address Errors and Refused Shipments

  • Incorrect Address: If you enter an incorrect or incomplete shipping address, please contact us immediately to make changes. We are not responsible for shipments lost due to incorrect address information provided at checkout.
  • Refused Shipments: If a package is refused or undeliverable, and is returned to us, you will be responsible for any return shipping charges, and a refund will be issued minus any applicable fees.

8. International Shipping

Currently, we do not offer international shipping. However, we are actively exploring options to expand our shipping capabilities. We recommend checking back with us in the future for updates on international shipping availability.

9. Handling Fees

There are no additional handling fees associated with your order. The shipping costs you see at checkout are the only charges for shipping and handling.

10. Changes to Shipment Policy

We may update this Shipment Policy at any time. Any changes will be posted on our website with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any changes.

11. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us:

Sweet Bina
Phone: +1 (205) 280-2238
Email: info@sweetbina.com
Website: https://sweetbina.com

This Shipment Policy is effective as of January 7, 2025. Thank you for shopping with Sweet Bina. We look forward to delivering your order promptly and securely!